Dear customers, if you believe we have wronged you or failed to meet our obligations, please contact us at info@merinoshop.cz.
In case we are unable to resolve the dispute directly, based on Act No. 378/2015 amending Act No. 634/1992 Coll., on Consumer Protection, you also have the right to out-of-court resolution of a consumer dispute.
The entity (ADR) for out-of-court resolution of consumer disputes between a trader and a consumer is the Czech Trade Inspection Authority or another entity authorised by the Ministry of Industry and Trade, see https://www.mpo.cz/dokument169867.html.
With the Czech Trade Inspection Authority, the consumer has the possibility to submit a proposal via an online form available on the website of the Czech Trade Inspection Authority: https://adr.coi.cz/cs.
The consumer may file a claim with the Czech Trade Inspection Authority or an authorised body within 1 year of the date on which he first exercised his right, which is the subject of the dispute, with the seller.
The consumer can also submit a claim through the EU's out-of-court consumer dispute resolution platform, which is available online at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=CS. Only a consumer living in the EU can file a claim against a trader established in the EU.
If the disputing parties are not satisfied with the quality of the out-of-court settlement of their consumer dispute and believe that the Rules on Out-of-Court Settlement of Consumer Disputes have been breached during the proceedings, they can lodge a complaint with the Ministry of Industry and Trade or by email at adr@mpo.cz.
In the case of cross-border disputes, the European Consumer Centre Czech Republic assists consumers in accessing the competent out-of-court consumer dispute resolution body.
The costs of out-of-court settlement of consumer disputes are borne by the parties themselves.
